Terms And Conditions

By asking for a quote or placing an order, you agree to these terms. Please also read our privacy policy, refund policy and disclaimer.

To order, please visit Hire Translators.

We work fully online across Malaysia. We have no walk-in counter. We provide:

• Written translation of documents by human translators
• A check of every translation by a second linguist
• Certification of our translations
• Arranging the notary seal by an independent notary public (from RM70 per document)
• Preparing the set for Wisma Putra attestation and embassy legalisation; you or your helper hand it in
• Delivery by email and by courier, including to Singapore
• Same-day service for short certificates

We do not give legal advice or immigration advice.

A notary public, Wisma Putra and embassies are independent. We arrange the notary seal and prepare the set, but we do not control them.

• You get one fixed quote for your order.
• A quote is based on the files and information you give us.
• You pay only after you accept the quote.
• A quote is valid for the period stated in it.
• If the final document is different from what you sent, we will tell you first. This may mean more pages or unreadable parts. We will send a new quote before we continue.
• The notary seal is priced from RM70 per document and shown on its own line. Wisma Putra and embassy fees are paid by you at their counters, at cost. Courier fees are shown separately. If a third party changes its fee, we will tell you before we charge more.

• An order starts when you accept the quote and we receive payment. We may agree other terms in writing, for example for business customers.
• Prices are in Malaysian Ringgit (RM) unless the quote says otherwise.
• Delivery times start when we receive payment and all your files.

You agree to:

• Send complete, clear and genuine documents
• Tell us where the translation will be used, and any special rules you know about
• Give us the correct spelling of names, for example as in your passport
• Check with the receiving office what kind of translation it accepts
• Check your translation when you receive it and tell us about any problem promptly

We will not translate a document that we believe is forged or changed. We may cancel such an order.

• We translate the full document, including stamps, seals and handwritten notes that can be read.
• If a part cannot be read, we mark it as "illegible".
• We translate names as they appear, or as in the passport if you ask.
• We translate what the document says. We do not change, add or remove facts, even if you ask.

• We deliver a PDF by email. Hard copies are sent by courier if ordered.
• Delivery times are estimates. We do our best to meet them.
• We are not responsible for delays caused by couriers, notaries, Wisma Putra, embassies, public holidays or events outside our control.
• Once a courier has your parcel, the courier handles delivery. We will help you track it and make a claim if it is lost.

If a mistake is ours, tell us. We will fix it free and send you a new copy. This includes re-printing and re-posting hard copies.

If you want a change that is not our mistake, we may charge a fee. An example is a new name spelling after delivery.

See our refund policy for details.

We follow the published rules of the office you name. But each office, such as an embassy, a court or an immigration authority, decides for itself. It decides whether to accept a document.

We do not guarantee that any office will accept your translation. Read our disclaimer.

• If we are responsible for a problem, our total liability is limited to the amount you paid us for that order.
• We are not liable for indirect losses, such as missed flights, visa fees, lost jobs or lost business.
• Nothing in these terms limits any right you have that the law does not allow us to limit.

We keep your documents private. Only the translator on your order opens your files. We delete files after the job. We may keep invoices as the law requires.

Business customers can ask us to sign their NDA. See our privacy policy.

• The content of this website belongs to us. Please do not copy it without permission.
• Once you have paid in full, you may use your translation for any lawful purpose.

You can cancel before we start work. See our refund policy for what we refund.

We may update these terms. The version on our website on the day you place your order applies to that order.

These terms follow the laws of Malaysia. If we have a dispute, we will first try to solve it by talking. If we cannot, the courts of Malaysia will decide.

Malaysia Translators Email: info@malaysiatranslators.com