Refund Policy

• Not started yet? You can cancel and we refund what you paid for the work.
• Our mistake? We fix it free and send a new copy.
• Office did not accept it? We help you find out why. If the reason is our mistake, we fix it free.
• Third-party fees (notary, Wisma Putra, embassy, courier) cannot be refunded once paid to them.

If you cancel before your translator starts work, we refund what you paid us for the translation. Any fee already paid to a third party is covered below.

If you cancel after work has started, we refund the part of the work not yet done. For example, if we have translated 2 of 5 pages, we refund the other 3 pages.

We cannot refund:

• Work that is already done and delivered
• Notary fees once paid to the notary
• Wisma Putra, embassy or government fees once paid
• Courier fees once paid to the courier

If there is a mistake in our translation, please tell us. An example is a wrong name, date or number that does not match the original.

Under our free fix policy, we will:

1. Correct the translation free of charge
2. Send you a new copy promptly
3. Re-print and re-post hard copies free, if needed

If we cannot fix the mistake, or it is still wrong after we fix it, you can ask for a refund of the translation fee.

These are not our mistakes, but we may still help for a fee:

• A name spelling you asked for, which you later want to change
• A mistake that is in the original document
• A change in the office's rules after we delivered
• A document you sent that was not complete or not clear
• Style choices, when the meaning is correct

Offices decide for themselves. We do not guarantee acceptance (see our disclaimer). If an office rejects your translation:

1. Send us the office's letter or message.
2. We check the reason.
3. If the reason is our mistake, we fix it free.
4. If the office wants something different, we will tell you what we can do. An example is a notary stamp or an embassy step. We will quote for any extra work.

We do our best to deliver on time. We are not responsible for delays by couriers, notaries, Wisma Putra, embassies or public holidays.

Email info@malaysiatranslators.com with:

• Your name and order number
• What went wrong
• Photos or the office's message, if you have them

We will reply promptly. We pay approved refunds to the same payment method you used.

Malaysia Translators Email: info@malaysiatranslators.com

See also our terms and conditions.